Terms & conditions

+ TERMS OF USE

By Using this website you agree to the Terms of Use. We have the right to change these terms at anytime, so please check back regularly. Not all information on this site is accurate or current. 

+ RETURN POLICY

FTC gladly accepts returns and exchanges within 30 days or receiving your merchandise. All goods must be in new, sellable condition with original packaging. Please send your return with a note and email address & telephone # to FTC Barcelona Carrer del Notariat 5, 08001 - Barcelona - Spain. 

+ PRIVACY POLICY

FTC is committed to customer service and satisfaction. We realize that many customers are wary about shopping on-line and sharing their personal info. We has created this privacy policy to better inform you of the practices we use on our web site. If you have any questions, please contact us at shop@ftcbarcelona.com or give us a call at +34 933 437 030. 

+ COOKIES 

"Cookies" are files stored on your computer's hard drive by your internet browser. These cookies help us identify our account holders and optimize their shopping experience. They do not include any data that will identify you personally. They will, however, allow you to use some specialized features. Cookies also allow us to hold selections in your shopping cart when you leave our site without checking out. Most browsers accept cookies automatically, but allow you to disable them if you wish. 

+ ORDERING FROM FTCBARCELONA.COM 

When you order from ftcbarcelona.com, we need your name, email address, shipping address and credit card number/expiration date. We use this data to process your order, ship it and send you order and shipping confirmations via email. Except as provided in this privacy policy, we will not sell, rent, or give out this data to any other organization without your consent. (However, we will cooperate fully should a situation arise where we are required by law or requested by a law enforcement agency to provide information about a customer.) 

We use the purchases you make to customize our product recommendations. We also track customer traffic patterns and site usage. Traffic and usage data is used only to improve our site's design and provide our customers with a fulfilling shopping experience. 

+ CREDIT CARD PROCESSING 

We never charge credit cards until we have verified the items ordered are in stock and we are ready to ship those items to the customer.  Our gateway uses automatic fraud screening and has a seller protection policy, it is PCI compliant, no credit card information is stored in our system nor on any server. 

+ CUSTOMER SERVICE

In addition to being able to call FTC Barcelona (+34 933 437 030), you may also email us at shop@ftcbarcelona.com. When you email us, your emails are stored within our system so that we may refer to previous emails from you as needed so that we may properly address your questions and concerns. Except as provided in this privacy policy, the information you provide to our customer service department is not shared with anyone without your consent. 

+ SECURE SHOPPING

We use state-of-the-art Secure Socket Layer (SSL) encryption technology to protect your personal information. The only time you are required to sign on our site is when you are making a purchase. On the Checkout page, you will be asked to access your existing account or create a new one. Existing account holders are prompted for their ID (your email address) and password. This password is for your protection. 

+ CHANGES TO PRIVACY POLICY

We will notify all customers and account holders of material policy changes via email as they arise. These changes will be found on this page. 

+ QUESTIONS ABOUT OUR POLICIES

If you have any questions regarding your privacy or any of our policies, please contact our Customer Service Department by email at shop@ftcbarcelona.com or by phone at +34 933 437 030.