+ RETURN POLICY
FTC gladly accepts returns and exchanges within 30 days or receiving your merchandise. All goods must be in new, sellable condition with original packaging. Please send your return with a note and email address & telephone # to FTC Barcelona Carrer del Notariat 5, 08001 - Barcelona - Spain.
"Cookies" are files stored on your computer's hard drive by your internet browser. These cookies help us identify our account holders and optimize their shopping experience. They do not include any data that will identify you personally. They will, however, allow you to use some specialized features. Cookies also allow us to hold selections in your shopping cart when you leave our site without checking out. Most browsers accept cookies automatically, but allow you to disable them if you wish.
+ ORDERING FROM FTCBARCELONA.COM
We use the purchases you make to customize our product recommendations. We also track customer traffic patterns and site usage. Traffic and usage data is used only to improve our site's design and provide our customers with a fulfilling shopping experience.
+ CREDIT CARD PROCESSING
We never charge credit cards until we have verified the items ordered are in stock and we are ready to ship those items to the customer. Our gateway uses automatic fraud screening and has a seller protection policy, it is PCI compliant, no credit card information is stored in our system nor on any server.
+ CUSTOMER SERVICE
+ SECURE SHOPPING
We use state-of-the-art Secure Socket Layer (SSL) encryption technology to protect your personal information. The only time you are required to sign on our site is when you are making a purchase. On the Checkout page, you will be asked to access your existing account or create a new one. Existing account holders are prompted for their ID (your email address) and password. This password is for your protection.
We will notify all customers and account holders of material policy changes via email as they arise. These changes will be found on this page.
+ QUESTIONS ABOUT OUR POLICIES
If you have any questions regarding your privacy or any of our policies, please contact our Customer Service Department by email at firstname.lastname@example.org or by phone at +34 933 437 030.